Privacy Policy

Your privacy is important to us. At Alwis Express, we are committed to protecting your privacy and ensuring your personal data is handled with the highest standards of security and transparency. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our delivery services.

We do not sell, rent, or trade your personal data to third parties. Your information may be shared only with:

• Authorized delivery personnel to complete your order
• Payment processing partners (via secure, encrypted channels)
• Legal or regulatory authorities, when required by law

All third-party partners are contractually obligated to maintain the confidentiality and security of your information.

Return and Refund Policy for Consumables

For health, safety, and quality assurance reasons, we do not accept returns or exchanges for consumable items such as LP gas cylinders and bottled drinking water once an order has been delivered and payment has been completed.

Customers are strongly encouraged to inspect their items at the time of delivery. If there is any issue (e.g., damaged or incorrect items), please report it immediately to our delivery staff or within a hour by contacting us at alwisexpress@gmail.com.